With so many agencies around, inflating the prices of driving experiences, let us take this opportunity to show you why Direct Experiences is the only place you should buy from...
|
Direct Experiences Terms & Conditions
Privacy Any information you provide to Direct Experiences, including account and credit card details, is stored in a mannor approved by Data Protection legislation and we enforce strict internal security procedures to ensure compliance and prevent unauthorised access. Other than as necessary to fulfill your order we will not disclose your personal information, and secret secret or confidetnial information to any third part without your written consent or unless we are required to do so by law. Website Descriptions & Prices All descriptions and illustrations in the website represent the general idea of the gift or experience and shall not form part of the contract. All information, prices and claims are correct to the bets of our knowledge at the present time. We reserve the right to amend the information or prices relating to the products in the website without notice. All prices include VAT @ 17.5% but are subject to change if the VAT rate changes. Health, Age, Physical & Size Restrictions All experiences on our website have certain age, legal, health, physical and size restrictions. For the driving experiences, participants shorter than 5'0" or taller than 6'6" and/or weighing more than 17 stone may have difficulty being accomodated - please check with a Customer Service agent prior to booking if you are in any doubt about eligibility. For driving experiences, participants are required to hold a full, valid UK or European driving licence and must be able to drive manual transmission. We are not responsible and the experience is not refundable where these restrictions have been breached. Availability & Booking a Date All experiences are offered subject to availability and weather conditions on the day. It may be necessary to book a day on certain experiences well in advance due to demand. You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. Voucher Packs Voucher packs are sent by first class post. You can normally expect delivery within 5 working days. Express delivery is available - orders will be delivered the next day if ordered before 1pm. We cannot hold vouchers for delivery on a certain date. We are not liable for any loss suffered as a result of the non-arrival of the voucher pack or any missing component. Safety Many of the experiences featured involve some personal risk. We will require you to sign a disclaimer before we allow you to take part. On all courses our professional instructors assess a participant's ability to take part. We reserve the right to refuse any person from participating in any experience should we deem it necessary. Whilst we consider this to be very unlikely to be enforced, this rule is for safety purposes only. We kindly ask you to respect that our professional instructors' opinions are final and in your best interests. In this circumstance, the maximum compensation is limited against the net cost of the element not completed. Complaints The easiest wat of resolving complaints is to address them on the day. The hospitality staff will endeavor to put things right immediately If your complaint cannot be resolved locally, please inform us of any complaint you may have relating to any of our gifts or experiences by writing to our customer services department. We are always looking to improve upon the service we offer. If you have any thoughts of improvements, please write to our customer services department. Privacy Any information you provide to Direct Experiences, including account and credit card details, is stored in a mannor approved by Data Protection legislation and we enforce strict internal security procedures to ensure compliance and prevent unauthorised access. Other than as necessary to fulfill your order we will not disclose your personal information, and secret secret or confidetnial information to any third part without your written consent or unless we are required to do so by law. Gift Vouchers Open gift vouchers are available from a minimum of £50. All gift vouchers are valid for 12 months from the date of purchase, after which time they can be revalidated at a cost of £25 for a further 6 months only (plus an increase in price if applicable). The gift vouchers must be extended before the expiry date has passed. Please allow 4-5 working days for your gift voucher to be delivered. Refund Policy We can make refunds on non-expired vouchers that still have a specific event date to be arranged. In all cases the cost of the voucher will be refunded less 10% for administration charges. Refunds are only made to the person who purchased the gift pack, and are refunded via the original meanss of payment. Jurisdiction All aspects of contracts between you and Direct Experiences shall be governed and constructed in accordance with the English law, and n the event of any dispute the parties submit to the exclusive jurisdiction of the English court. |
 |
designed by IT Relate
News | Contact Us | Terms & Conditions